PRIVACY POLICY

1.1 Introduction

Pinnac Group Pvt. Ltd. operates across multiple verticals — Pinnac Land Advisory, Pinnac Consulting, Pinnac Realty, Pinnac Sustainability (Susterra), Pinnac Solid Waste Management (AVK), and the Five Elements Sustainability Foundation. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit www.pinnacgroup.com (the “Website”), fill out an enquiry or contact form, or otherwise interact with us.

By accessing or using the Website, you consent to the practices described in this Privacy Policy. This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, to the extent applicable, the Digital Personal Data Protection Act, 2023 (“DPDP Act”) of India.

1.2 Information We Collect

1. a) Information you provide voluntarily, such as through our “Contact Us” or enquiry forms:

• Name
• Email address
• Phone number
• Company/organization name (if applicable)
• Nature of enquiry / project details / message content
• Any documents or information you choose to share with us regarding land, consulting, real estate, or sustainability requirements

1. b) Information collected automatically, when you browse the Website:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, referring/exit pages
• Cookies and similar tracking technologies (see Section 1.6)

1. c) Information from third parties, where you interact with us via WhatsApp, social media pages, or through referrals/partners associated with our projects.

We do not knowingly collect sensitive personal data (such as financial information, health data, or passwords) through the Website unless voluntarily submitted by you for a specific, disclosed purpose (e.g., project-related documentation).

1.3 How We Use Your Information

We use the information collected to:

• Respond to enquiries, quotation requests, and project consultations
• Provide information about our verticals (Land Advisory, Consulting, Realty, Sustainability, Solid Waste Management, and the Five Elements Sustainability Foundation)
• Improve our Website’s content, functionality, and user experience
• Send updates, newsletters, or project information, where you have opted in
• Maintain internal records for business, accounting, legal, and compliance purposes
• Comply with applicable law, regulation, or lawful government request

We do not use your personal information for any purpose incompatible with the purpose for which it was collected, without seeking your consent.

1.4 Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in the following circumstances:

• With group companies/verticals within Pinnac Group for the purpose of fulfilling your enquiry
• With trusted third-party service providers (e.g., website hosting, IT support, email services) who process data on our behalf under confidentiality obligations
• With regulatory authorities, statutory bodies, or law enforcement agencies, where required by law
• With professional advisors (legal, financial, or auditors) as necessary for our business operations
• In connection with a merger, acquisition, or restructuring of Pinnac Group’s business

1.5 Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of information transmitted through the Website.

1.6 Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience, analyze traffic, and understand visitor behavior. You may disable cookies through your browser settings; however, doing so may affect certain functionalities of the Website.

1.7 Third-Party Links

The Website may contain links to third-party websites (e.g., social media, partner organizations, government portals). Pinnac Group is not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of any third-party site you visit.

1.8 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required to comply with legal, accounting, or reporting obligations.

1.9 Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for processing, where processing is based on consent
• Raise a grievance regarding handling of your personal data

To exercise these rights, please contact us at phpl@pinnacgroup.com.

1.10 Children’s Privacy

The Website is intended for business and professional audiences. We do not knowingly collect personal information from individuals under the age of 18.

1.11 Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated “Last Updated” date. Continued use of the Website after such changes constitutes acceptance of the revised Policy.

1.12 Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Email: phpl@pinnacgroup.com Address: Second & Third Floor, Pinnac House – II, Pinnac Memories, S. No. 7/4, S. No. 8/4 to 8, Kothrud, Pune – 411038